What payment options do you offer?

You can pay your Contract Sales orders with a Credit Card or by wire transfer.

What payment terms do you offer?

Payment terms are discussed individually with each partner, but generally first two orders have to be prepayment. After that extended payment terms can be applied.

What kind of a trade discount can I expect?

Trade pricing varies vastly, based on the ordered products and the total value. That being said, our standard trade discount is 15%, but it can go up as much as 35% for very large projects.

Which shipping methods do you offer?

We work with a number of shipping partners including Fedex, DHL, UPS, Latvia Express Post, and freight delivery via Dachser.

Can we organize pickup and delivery ourselves?

Of course! Just let us know and our team will provide you with all of the relevant information for pickup.

Is tracking available for my order?

Yes, once your order is shipped out you will receive a notification via email with the tracking number.

What happens if my order is damaged during transport?

In case of damage, contact us and we will process a reclamation with the logistics provider. You will be offered either a refund or sent a replacement.

Can I cancel my order?

You can cancel within 2 hours after placing your order. After that we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Can I return my order?

Unfortunately not. In order for us to provide you the best terms possible, there are no return or exchange rights for the Contract Sales orders.

For larger projects, we do offer returns for sample items.

Do I have to pay taxes for my order?

Shipping within the European Union is tax-free. We also offer to pay taxes for our customers in Norway, United Kingdom and Switzerland.

International taxes might be applied depending on your country's tax policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.

Please contact your local governing body for more information.

How do I place an order?

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods.

If you wish to receive an invoice in your email and pay by wire transfer, reach out to our support team at info@luminesy.com